Privacy Policy — How p99o Handles Your Data

This Privacy Policy ("Policy") describes how p99o ("we", "us", "our" or "the Platform"), operating at https://p99o.cam, collects, uses, stores, discloses and protects the personal data of users ("you", "User" or "Player") who access or use the Platform.

By registering an account, accessing the Platform or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform or provide us with your personal data.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, each of which is incorporated herein by reference and accessible via the links in the navigation and footer of this site.

For the purposes of this Privacy Policy, the following definitions apply:

p99o collects the following categories of personal data:

3.1 Registration & Identity Data

• Full legal name, date of birth and residential address.
• Email address and, where applicable, a contact telephone number.
• Username and encrypted password.
• KYC documents: government-issued photo ID (e.g., CNIC, passport), proof of address (e.g., utility bill, bank statement) and proof of payment-method ownership.

3.2 Financial & Transactional Data

• Deposit and withdrawal records, including amounts, timestamps and payment method references.
• Wagering history: bets placed, game sessions, stakes, results and account balance movements.
• Partial payment-instrument identifiers (we do not store full card numbers or bank account details in our systems; these are handled by PCI-compliant payment processors).

3.3 Technical & Usage Data

• IP address, device type, operating system and browser information.
• Session logs, login timestamps and geolocation data (country/city level) derived from IP address.
• Platform interaction data: pages visited, features used and navigation patterns.
• Cookie and similar tracking technology data (see Section 7).

3.4 Communications Data

• Records of customer support interactions, including live chat transcripts and email correspondence.
• Feedback, dispute submissions and any voluntary information you provide when contacting our support team.

3.5 Responsible Gambling Data

• Self-imposed limit settings (deposit limits, loss limits, session timers) and self-exclusion requests.
• Behavioural indicators relevant to responsible gambling monitoring, processed in accordance with our player-protection obligations.

p99o uses your personal data for the following specific purposes:

p99o processes your personal data on the following legal bases, where applicable under the data-protection laws of our operating jurisdiction:

• Contractual Necessity: Processing required to perform the contract between you and p99o (i.e., to operate your account and provide the gambling services you have signed up for).
• Legal Obligation: Processing required to comply with applicable anti-money-laundering legislation, KYC obligations, tax reporting requirements and other mandatory regulatory obligations.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gambling monitoring and business analytics, where those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where your explicit consent has been obtained. You may withdraw consent at any time by contacting support or adjusting your account marketing preferences.

p99o does not sell, rent or trade your personal data. We share personal data only in the following limited circumstances:

6.1 Service Providers (Data Processors). We engage trusted third-party service providers to assist with platform operations. These include payment processors (to handle deposits and withdrawals), identity-verification providers (for KYC), fraud-detection services and IT infrastructure providers. All such providers are bound by contractual data-processing agreements and may use your data only for the specific purpose for which it was shared.

6.2 Legal & Regulatory Compliance. We may disclose personal data to regulators, law enforcement agencies or courts where required to do so by law, court order or regulatory directive. We will, where legally permitted, notify you of any such disclosure request.

6.3 Business Transfers. In the event of a merger, acquisition, sale of assets or restructuring of p99o, personal data may be transferred to the acquiring entity, subject to equivalent data-protection obligations.

6.4 Fraud Prevention Networks. We may share data with industry fraud-prevention databases to detect and deter fraudulent activity, bonus abuse and multi-accounting across the online gambling sector.

7.1 The p99o Platform uses cookies and similar tracking technologies to operate session management, maintain login state, apply user preferences and gather aggregated analytics data about Platform usage.

7.2 The following categories of cookies are used:

• Essential / Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens and CSRF-protection cookies. These cannot be disabled without disrupting core Platform functionality.
• Functional Cookies: Store user preferences such as language settings, odds format and display configuration. Disabling these cookies may affect your experience.
• Analytics Cookies: Collect anonymised or aggregated data about how users navigate the Platform — pages visited, session duration, device type and geographic region. This data is used to improve Platform performance and user experience, particularly for mobile users in cities such as Karachi, Lahore, Islamabad and Rawalpindi.
• Security & Fraud Detection Cookies: Assist in detecting unusual access patterns, bot activity and potential fraudulent behaviour.

7.3 You may configure your browser to reject cookies or alert you when cookies are being set. Note that disabling essential cookies will impair your ability to use the Platform. Analytics and functional cookies may be disabled without preventing access to core features.

8.1 p99o retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to mandatory retention periods required by applicable law or regulation.

8.2 The following indicative retention periods apply:

• Account data and KYC documents: Retained for a minimum period following account closure, as required by applicable anti-money-laundering legislation (typically 5 years post-closure, though this may vary by jurisdiction).
• Transactional records: Retained for the mandatory period required by applicable financial services and AML regulation.
• Customer support records: Retained for a reasonable period to support dispute resolution and quality assurance, typically up to 3 years from the date of the interaction.
• Marketing consent records: Retained for the period during which consent remains active and for a reasonable period thereafter for compliance purposes.
• Technical logs: Typically retained for a rolling 12-month period unless a longer period is required for an ongoing security investigation or legal matter.

8.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9.1 p99o implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data fields at rest within our database systems.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Regular security assessments and penetration testing of Platform systems.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• PCI-compliant payment processing — full payment card details are handled exclusively by our contracted payment processors, not stored on p99o systems.

9.2 No data transmission over the internet or electronic storage system is entirely risk-free. While p99o takes security seriously and applies the measures described above, we cannot guarantee absolute security of data. In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected users in accordance with applicable legal requirements.

10.1 p99o operates internationally and your personal data may be transferred to, stored in, or processed in countries outside your country of residence, including countries outside Pakistan. Such countries may have different data-protection standards than those applicable in Pakistan.

10.2 Where personal data is transferred internationally, p99o takes reasonable steps to ensure that appropriate safeguards are in place to protect that data, including contractual data-protection clauses with recipient organisations.

10.3 By using the Platform, you acknowledge and consent to your personal data being transferred outside Pakistan to the extent described in this Policy.

Subject to applicable data-protection law, you have the following rights in respect of your personal data held by p99o:

• Right of Access: You may request a copy of the personal data we hold about you. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete. Straightforward corrections (e.g., address updates) can often be made directly in your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis for processing applies. Mandatory retention obligations may preclude full erasure in some circumstances.
• Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances, for example while an accuracy dispute is being resolved.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a copy of your personal data in a commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing based on legitimate interests, including profiling, where your individual circumstances provide grounds for objection.

To exercise any of the above rights, please contact our support team via live chat or at the email address stated in Section 14. We may need to verify your identity before processing a data rights request. We aim to respond to all requests within 30 days. Complex requests may require additional time, in which case we will notify you of the expected timeline.

12.1 The p99o Platform is strictly intended for adults aged 18 and over, or the higher minimum age required by the operator or applicable license jurisdiction. p99o does not knowingly collect or process personal data from individuals below the minimum age threshold.

12.2 If we become aware that personal data has been collected from a person below the minimum age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has registered on the Platform, please contact our support team immediately.

12.3 Players are responsible for ensuring that no minor has access to their account or to any device on which their account is accessible.

13.1 p99o reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law or platform features. Where changes are material, we will provide reasonable advance notice via email notification or a prominent notice on the Platform.

13.2 The effective date of the current version is displayed at the top of this page and at the beginning of the policy document. It is your responsibility to review this Policy periodically to remain informed of how we handle your personal data.

13.3 Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the updated Policy, you must cease use of the Platform and may request account closure.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the p99o Data Support team through the following channels:

• Live Chat: Available 24/7 via your account dashboard — the fastest channel for most enquiries.
• Email: [email protected] (plain text — not a clickable link)
• Language: Support is provided in English. Urdu-language assistance is available upon request for players who prefer it.

When submitting a data rights request by email, please include your registered account email address and a description of your request. We may ask for identity verification before processing the request. We aim to acknowledge all requests within 5 business days and to respond substantively within 30 calendar days.